The only thing I removed was my case number. Guess you can't do it by email anymore... but yet everyone on the phone can't help either ..
Thank you for contacting Electronic Arts customer support! Iím terribly sorry for the extended delay in our response, and I appreciate your patience. I would like nothing more at this point to get this matter taken care of for you.
However, our policy was changed at the end of last week. It states that regarding account change requests such as yours, we cannot processes these cases for you via our email support channels. Please know we do this only in an effort to keep our player's account information secure, but I am truly sorry about this inconvenience. I know you are anxious to get everything squared away, but our phone or chat agents will have to work with you to get this matter taken care of from here.
You can reach them by logging into help.ea.com and requesting a call back, or at this local support phone number: 1-866-543-5435. Feel free to contact our support via the chat option at help.ea.com, if that option is more convenient for you.
The next agent you work with will have to re-verify the information you may have already provided, but you should be able use the same case to request a callback or chat. If you have to make a new case, I recommend providing them with this number (xxxxxxxxx) so they are able to see your correspondence and all of the case notes so far. Again I am sorry for this setback Nate, but I am confident our phone or chat team can get you taken care of soon!
Also, the operating hours for your local phone support are as follows:
English (NA): 8AM-10PM EST, Monday through Friday
I thank you for your patience and understanding. Have a wonderful week!