Housing Update - 01/07 - 9PM EST

Jan 07, 2016 - 7:57 PM - by beibhinn
Greetings all,

As most of you know, we've had some issues with the housing zones and have had to disable them temporarily. We've been hard at work testing and re-testing our fix and still feel confident that we'll be able to restore/fix the missing and incorrect housing data. However, after testing some more today, we've found some additional issues that need to be accounted for as well. These issues will take most of tomorrow to implement into our fix, which then needs to be tested some more.

We'd be remiss to take the servers down over the weekend with it being the most popular time to play. As such, we plan on waiting until next week to institute our fix. We realize that this is much longer than originally planned and offer our sincerest apologies for the inconvenience this causes. However, in waiting through the weekend, we'll also be spending the extra days figuring out a way to restore the items that were purchased from CMs back to those CMs without requiring affected players to appeal. This should allow everyone to move on from this unfortunate issue much faster and focus on what we all love: playing Dark Age of Camelot!

Finally, we'll be extending the Midwinter Event and RvR bonuses an extra week (at least) and will look at some additional compensation once the matter is fully resolved.

On behalf of myself and the entire team, we want to personally thank everyone for their patience and understanding while we investigate and resolve this matter. We know it's been concerning and an inconvenience to you all but the feedback and encouragement as we work towards a fix has been nothing short of amazing.

My humble thanks,

John Thornhill
Producer





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  90 Replies | 3,286 Views


Housing Update - 01/06 4:20PM EST

Jan 06, 2016 - 3:21 PM - by beibhinn
Thanks again to everyone for their patience as we address this housing issue. After a long night and coffee-filled morning, we are confident that we have a fix for the issues with the housing data that cropped up yesterday. However, due to the delicacy of the data and to be extra careful that we've got everything correct, we're going to spend the remainder of today (and possibly tomorrow) testing and re-testing that this fix is as complete as it can be. As soon as we're comfortable with everything, we'll re-enable the housing regions and push this fix live. We will post the exact server downtime notice once testing has been completed.

This fix should address any missing houses, incorrect plat values on consignment merchants, and most other discrepencies that occured yesterday. For the most part, all housing data will be rolled back to when the server first came up yesterday. However, the houses that had items purchased from their CMs or traded from their vaults *may* still not have those items after this fix has gone live. We'll be doing our best to restore those items pre-emptively, prior to opening the servers, but may require players to file in-game appeals. We should be able to verify and locate any items that have gone missing and restore them, but please bare with us as doing so is a time-consuming and involved process.

Additionally, we've added popular player potions to the Infernal Merchants' <Potion Merchant> NPC outside Castle Sauvage, Druim Ligen, and Svasud Faste. This NPC will allow players to buy omni-regen, omni-healing, water breath, and individual regen and healing potions until the housing issue is resolved. The potions are listed on the 3rd page of the merchant.

We'll have more info on everything after our testing is complete and we once again appreciate your patience and understanding.
  28 Replies | 1,144 Views


Servers Up - Housing Info - Please Read

Jan 05, 2016 - 3:55 PM - by beibhinn
Update: Ywain is once again coming back down. The housing regions on Ywain will be disabled and Ywain will be brought back up. Characters logged out in housing should try to login again, twice. Characters should be moved back to their bind point or to their starter town by the 2nd attempt. If for some reason your character is not moved, please file an appeal on another character, listing the affected character name(s) and server(s) so in-game support can move them for you.

The housing zones will be disabled indefinitely until a fix is found. Please accept our sincerest apologies for the inconvenience this causes you. Realm Point bonuses will be increased from 25% to 50% once Ywain returns.


Servers are back up and players should now be able to log in again...please make sure you read all the below info regarding the housing issue.


Update notes:

  • House lot locations and associated consignment merchant inventories and prices have returned to what they were prior to the original downtime today.
  • All housing data has been reverted back to when the servers went down this morning at 5:45 AM EST. This means any purchases from the Market Explorer or consignment merchants, house ownership transfers, decoration changes, or any other changes made to houses that took place after the servers came up earlier this afternoon will be as though they never happened.
    • All other character data was untouched and players should see rp/xp gains made from after the servers came up earlier.
  • Unfortunately, several houses were erroneously flagged to be repossessed after our original downtime today. This should only be for some houses whose owners logged into housing after the original downtime and whose original house location was swapped with an inactive account. In order to fix this if your house was erroneously flagged to be condemned, simply login the house owner's character to the housing zone. This should remove the condemned sign from the house's door.
    • Please note that after entering the housing zone on the character that owns the house, you may have to relog once more to see the house door return to normal.
    • If you have tried this and your house is still showing as condemned, and your account is not under a free trial and actively subscribed, please file an appeal to in-game support.
  52 Replies | 1,834 Views


Emergency Server Downtime - Housing Issue

Jan 05, 2016 - 12:39 PM - by beibhinn
After the Ywain server came up we noticed some issues with house locations being moved around within their existing villages. To fix this issue, we will need to take the server down. As soon as we are confident our fix has worked, we will bring Ywain back up. Please accept our apologies for the inconvenience as we attempt to rectify the issue as quickly as possible!

Ywain will go down at 1:40 PM EST and will be down for at least 2 hours.





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  16 Replies | 1,069 Views


Live Server Downtime - Amazon Maintenance

Jan 04, 2016 - 11:20 AM - by beibhinn
The Ywain server will be coming down tomorrow at 5:45 AM EST / 10:45 AM GMT for maintenance for Amazon server hosting.

Servers are expected back up by Noon EST / 5 PM GMT.







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  16 Replies | 964 Views


Midwinter Celebration

Dec 21, 2015 - 11:50 AM - by beibhinn
In celebration of the Midwinter Festival, we have the following notes for you:

  • RP, BP, XP, and crafting bonuses are now live!
  • The Frozen Medal of Honor and Frozen Cloaks of Midwinter are once again available!
  • Battleground Presents are there to be gathered!
  • The Traveling Merchants have made a surprise visit to the realms!

The Midwinter celebration will run until January 11th.

Read on for more details!

Bonuses

On Ywain:
  • 25% bonus to RP gain in all NF zones (including Darkness Falls and Labyrinth)
  • 25% bonus to RP gain in all battlegrounds
  • 100% bonus to normal XP gain in all classic zones and dungeons
  • 50% bonus to normal BP in all NF zones
  • 100% bonus to normal BP in Thidranki
  • 50% bonus to normal BP in all other battlegrounds.

On Gaheris:
  • 100% bonus to normal XP gain in all classic zones and dungeons
  • 50% bonus to normal BP gain in the capital cities
  • 50% bonus to normal RP gain in the capital cities

In each Capital City:
  • 40% Bonus to Crafting Speed
  • 20% Bonus to Crafting Skill Gain

In all Housing Zones:
  • 20% Bonus to Crafting Speed
  • 10% Bonus to Crafting Skill Gain


Traveling Merchants

Several popular items have also made their return, including Darkness Falls Weapons and many more!




Players can find the merchants at the below locations. Happy Shopping!

In Albion: Just outside of gates of Castle Sauvage in Camelot Hills
In Midgard: Just outside of Svasud Faste in the Vale of Mularn
In Hibernia: Just outside of Druim Ligen in Connacht


Midwinter Festival

The days grow short, a chill is in the air, and warm fires glow in our homes. The Midwinter Festival has come once again to the Realms! Visit the festival grounds to take part in the festivities and challenges.


Olibar, the Midwinter Tomte, will be paying frequent visits to Castle Sauvage, Svasud Faste, and Druim Ligen seeking assistance. He seems to have lost some Midwinter presents throughout the battlegrounds. Speak to him if you wish to assist him. Please note that the Ancient Trees quests in the battlegrounds will be disabled for the duration of the Midwinter event.

Players on Gaheris between the levels of 35 to 49 can speak to him to receive a special Frontier Gift Retrieval quest instead.

Santa Nicholas, Lucia of the Light, and Jack Frost will arrive with gifts for the people of the realms, but there’s been a bit of a crisis: their presents were hijacked and are now in the possession of dangerous enemies. They will offer the Saving Midwinter quest to all adventurers level 48 and above. Save Midwinter and earn a new Frozen Cloak of Midwinter and a Frozen Medal of Honor! Visit them at the Winter Villages outside of Ludlow, Ardee, and Vasudheim.

In Albion, Clara sets up a giant tree at the festival tents. Speak with her for information on obtaining an appropriately-sized one for your own home or yard. Nearby, Sister Samantha is collecting toys for the children of Albion. She offers some fine holiday greenery as a reward to those generous souls who answer her call.

In Midgard, Kevin somehow manages to decorate a tree all for himself. Ask him about it and he may give you a few pointers regarding your own arboreal home decorating. The Gythja of Frigg is taking donations of toys from passers-by and granting them wreaths and garlands in return.


In Hibernia, the rather small elf Noelle brings her tree to the festival grounds. She will help you start your own holiday tradition if you want one of your own. Matron Elleweh is looking for assistance in gathering gifts for the children of Hibernia, with a promise of some festive decorations in return.


The Trinkets for Tots quest is available for all levels.

The Midwinter Tree quests start at level 35, however rumor has it that there may be a more advanced challenge to follow for... [Read More]
  20 Replies | 948 Views


1.119 Hot Fix #2

Dec 15, 2015 - 12:10 PM - by beibhinn
A big thanks to everyone for continuing to report issues and for your great feedback on patch 1.119!

The following notes are now live!


  • Pet-pathing when crossing the Midgard bridge into Ellan Vannin should be corrected.
  • Several collision improvements have been made to the milegates in Ellan Vannin.
  • The Albion milegate's gatehouse doors on Ellan Vannin and in Cathal Valley should now open when destroyed.
  • The Hibernia milegate's gatehouse doors now only let Hibernian players through until they are destroyed and opened.
  • The Toor Braid, Toor Sumark, and Toor Broogh guards should now be patrolling on their correct paths.
    • This should correct enemy-realm guards from spawning near Caer Boldiam's tower.

  • NPC guard hookpoints at keeps and towers should once again display and function properly.
  • The [collapsed] section of the Labyrinth Obeliks's should once again display its destination options.
  • The Otherworldly Mighty and Adept Eyes' VFX should now show up properly on Norse characters.
  • The Entropic/Somatic Longbow and Entropic/Somatic Quarterstaff recipes should now work properly.
  • The doors in the town of Ardee should once again be able to be targeted and opened.
  • Players should once again be getting credit within the walls of Howth for the Otherworlds Chapter 6 encounter in Hibernia.
  • The Otherworlds Chapter 7 encounter has had a few more guards surrounding the general removed, in all realms.
  • The Otherworlds Chapter 9 encounter has been changed so that the boss can no longer be defeated by friendly realm guards.
  • (Gaheris-only) Manannan mac Lir should spawn more consistently inside Knoc Meayll now.
  • The Earth Horse quest in Hibernia should once again be able to be accepted.
  • The 3 tutorial zones of Constantine's Sound, Grenlock's Sound, and Lamfhota's Sound have been given a new terrain texture pass.

Please note that if you are currently logged in, you will need to log completely out of the game and run the patcher in order to see some of the collision and texture changes.






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  9 Replies | 757 Views


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